FAQ (nizima LIVE)

Updated: 04/04/2025

Operation

The following message appears. “[N002] Processing is in progress. If there is no change, please restart after a while.”

Please make sure that the date setting on your PC corresponds in real time, as an error will occur if there is a large discrepancy between the actual date and time and the PC setting.

nizima LIVE does not work properly with Streamlabs.

We are very sorry, but the operation is currently not guaranteed.

nizima LIVE is not added to OBS studio.

Please refer to “Link nizima LIVE with Your Streaming Software.”
If the problem persists, please check the following items.

• Select Settings/Other > Option, and check that Enable OBS plugin is turned on.
• Check that the plugin is installed in the same folder as OBS.
• For Mac users, OBS Studio 29.x or later is supported, so please try using a later version.

Note: If OBS is not the installer version but the ZIP version, you need to install the OBS plugin by specifying the folder where the ZIP file was extracted.
Note: Do not move folders once the OBS plugin is installed. If you wish to move it, please uninstall and then reinstall it.

nizimaLIVE is choppy during game streaming.

During the game, the mode that concentrates processing functions on the game may be turned on.
Please try the following settings in Windows.

• Select Settings > Gaming, and turn off Game Mode.
• Select Settings > System > Display > Graphics > Change default graphics settings, and turn off Hardware-accelerated GPU scheduling.

Installation error when installing: The following message appears. “An error occurred during the installation process (com.live2d.nizima.live): Settings are not writable.”

Please right-click on the installer and try “Run as administrator.”

Installation error when updating: The following message appears. “An error occurred during the installation process (com.live2d.nizima.offline_installer): Settings are not writable.”

Please make sure that the account running nizima LIVE has PC administrator privileges. If the account does not have the appropriate privileges, you may be able to correct the problem by right-clicking on nizima LIVE and starting the automatic update from “Run as administrator.”

Also, depending on the security software you are using, some nizima LIVE data may have been deleted during threat detection. Please set the security software to exclude nizima LIVE from threat detection checks before retrying.

License

Suddenly my license became a free license even though I have already purchased a paid license.

You may be logged in with a free license account.

Please log in to your nizima account to confirm that the account you are currently logged in to on nizima LIVE is the account for which you purchased a paid license.

Click here for license management.

I want to stop automatic license renewal.

Log in to the nizima account and stop the renewal from the license information.

Click here for license management.

Auto-renewal failed, manual-renewal failed, repurchase failed

If the above issues occur for some reason, please click here to refer to “If payment fails.” Note: When auto-renewal is ON.
If you are unable to update your payment information within 10 days of a payment failure and your license expires, please try making a new purchase.

Other

Cannot load model.

Please make sure that the file structure of the model hierarchy includes the texture folder, MOC3, and others.

Example: Model folder

– [Texture folder]
　- Texture file.png
– model3.json
– MOC3 file
– Other JSON files

Motion stops midway.

If the fade-in and fade-out functions have not been set to the data brought to nizima LIVE, the default value 1000 ms is used. With this setting, the fade-out process starts before playback is finished. This is the reason why the motion is stopped in the middle of the motion.

Correction procedure

To solve the problem with nizima LIVE
Select a motion to correct from Expression/Motion and set Fade In/Fade Out to 0 in the fade setting.

To solve the problem with Live2D Cubism Viewer
• Display the model to correct in Live2D Cubism Viewer and select the motion.
• Set the fade-in/fade-out to 0.
• After overwriting and saving “…model3.json” with the value set to 0, load the file into nizima LIVE and it will be played to the end.

I want to include the parameter information set by nizima LIVE in the data to be passed on to a third party.

• After setting parameters, click the “…” button in the upper right corner to overwrite or save the file as another name to create live.json.

• Open the folder where the model files are stored and include the live.json file you just created in the data for distribution to take over the settings.

I want to make the set shortcut keys not react in nizima LIVE when operating other applications (e.g., game distribution).

Go to [Settings/Other] > [Option] > [Advanced settings] and uncheck [Enable shortcuts when screen is inactive].